FAQsPCG Printing Services
How can you contact PCG?
If you want to contact us, refer to the “Contact” section of our website, where you will find a contact form and our email address and telephone number.
Can we take orders and deliver outside Spain?
Yes, PCG can deliver anywhere in the world. Freight expenses are met by the customer and may vary depending on the size and weight of the goods, destination and transport mode.
What are our production and delivery terms?
Production and delivery terms will vary depending on the type of printing and the size of the order. If you want a quotation for a service or have any query about an order, please contact us.
When is VAT applied?
Spanish VAT (21%) is applied to deliveries of orders on Spanish territory, even when the company or natural person that places the order is not based in Spain.
You can find more information in the following links :
- Council Directive 2006/112/EC of 28 November 2006 on the common system of value added tax
- Judgment of the French Court of 11 February 2010 distinguishing the two concepts of « supply of goods » and « supply of services » in reprographics activities, creating a precedent regarding VAT billing on an intra-EU printing product sale.
What do I have to do before accepting the delivery of my order?
You, the customer, should check packing condition when they receive their order. If it is damaged, please take a photograph of the packing and provide the freight forwarder with written acknowledgement. If the freight-forwarder refuses, contact us on +34 93 313 55 34 and send the photo to us at moc.t1555970456nirpg1555970456cp@tr1555970456opxe1555970456
I received a defective article, what should I do?
If you receive defective goods or articles, please contact us within eight days of receiving it or them.
How should I send my files? What type of files should I use for sending to printing?
- Save your files in high-res PDF and send them to our email address. If the file is too big to be attached to the email, you can send it to us by the WeTransfer platform
- You can also send us files with the following extensions: jpg, jpeg, psd, tif, tiff, eps, ai, and png.
- When sending EPS and .AI files, do so with embedded fonts and add a 3-mm bleed on each side of the design.
- For offset and digital printing, we recommend files with a 300 dpi resolution.
- For large-format printing, use traced or vector files to guarantee the best possible resolution.
- Whenever necessary, use CMYK or direct Pantone.
- Always begin and complete your designs in CMYK (Colour for printing).
How should I configure a file for a UVI varnish reserve?
When creating a file with UVI reserve, include the file with the reserve template, together with the file in CMYK. The file with the UVI reserve template is used to view the layout of the UVI. All jobs with UVI reserve are plasticised in matte so that the reserve will stand out over the final print.
Should I deliver my files for printing with cut lines and bleeds?
Yes, the bleed must extend 3 mm beyond the cut lines. When sending a PDF file, make sure that you include the cut lines.
Does PCG accept documents without bleeds?
If there are no bleeds, undesired errors may occur, since the final cut is performed with a guillotine and several sheets are cut at the same time, which may lead to white profiles on the pages.
How do I add cut lines to a document?
You need the Adobe Illustrator or Indesign software applications to add cut lines. You need to create a separate layer on the design with the 0.1-0.2 mm cut line in a different colour to the rest of the file.
What is CMYK and RGB?
CMYK (Cyan, Magenta, Yellow, Black), also called the four-colour process, is the colour mode used in printing. The colours and images are reproduced by blending these 4 colours during the printing process. CMYK mode is perfect for digital, offset and large-format printing.
RGB (Red, Green, Blue) is the default display mode for computer screens. The same file may look very different from one computer screen to another (colour variations…)
Our machines do not print in RGB, we convert the RGB filed to CMYK, whereby the printed file may be different to the original version. We cannot be held responsible for the print quality of RGB files.
Why should I not use a non-professional design programme?
Non-professional design programmes such as Word, Excel, Paint, Pagemaker, Publisher, etc., are intended for personal use and are not suitable for professional printing. They often involve compatibility problems with other computers, such as a finish with different colours or inconsistent composition. We cannot be held responsible for the print quality of files generated by these programmes.
Does PCG have a design department?
Yes, the PCG team has graphic design experts that will help you to touch up your designs or produce new creations according to your instructions. We can also take care of any technical queries you may have or about product finish.
What paper grammage should be used?
This depends on customer preferences. As a rule, we go for a high grammage (250 g or more) for products that need a quality finish: cards, explanatory data sheets, invitations, covers… On the other hand, we would use a lighter grammage for large advertising print-runs: leaflets, flyers, etc.
What type of paper do I need, matte or glossy?
This also depends on customer preferences, although generally speaking matte paper is used for a more elegant finish, and it also leaves fewer fingerprints than glossy paper. Glossy paper is used more for advertising, as it delivers a brighter finish.
How do I get the perfect black?
If you need a deep black, such as for a black background, we recommend that you prepare the file with 100% Black and 50% medium-tone Cyan.
Why does my business card leak ink around the edges?
When cards are cut, the edges may get stained with ink because the card contains a lot of dark ink. As a rule, it occurs in a small number of cards. To avoid this, use lighter colours, or if you must use that colour, then use the least possible amount of ink around the card edges.
What is banding? How can it be avoided?
Many things may cause banding (visible print lines, particularly in colour shadings or in areas with plain colours). It may be caused by the program it is exported from, InDesign or Corel. Many colour shading, such as the transition from light to dark, may cause banding in a given area.
To prevent it, check your digital files before sending them. If you use a fade-out make sure that there is enough space for a smooth transition.
Is a document checked before it is sent for printing?
Yes, your file will be checked before it is sent for printing. We always run a colour test to make sure that there is no problem. But please remember that we cannot be responsible for problems related to design, spelling mistakes, problems with photos, wrongly-centred text or any other type of problem not related to the printing process.
Contact with PCG
If you need a personalised quotation or would like our team to provide you with assessment for your projects, please feel free to contact us. We are a team of professionals from the sector that will look after your project from beginning to end.